Privacy Policy

Last modification: 22/05/2021

‍

Introduction

Mercer Airport and Mercer Lodge ("we", "our", "us") are committed to protecting your privacy and handling personal information in accordance with the New Zealand Privacy Act 2020.

This Privacy Policy explains how we collect, use, store, and protect personal information when you visit our websites, make an enquiry, submit a booking request, or otherwise interact with us.

This policy applies to:

Information We Collect

We may collect personal information that you voluntarily provide, including:

  • Name
  • Email address
  • Phone number
  • Postal address
  • Booking information
  • Travel dates
  • Guest details
  • Business or organisation details
  • Information provided through enquiry forms
  • Information provided by email or phone

We may also automatically collect certain technical information, including:

  • IP address
  • Browser type
  • Device information
  • Website usage data
  • Cookies and analytics information

How We Use Your Information

We collect and use personal information to:

  • Respond to enquiries
  • Process accommodation bookings and requests
  • Provide customer support
  • Communicate regarding reservations or services
  • Improve our websites and services
  • Manage business relationships
  • Meet legal and regulatory obligations
  • Send service-related communications

Where you have provided consent, we may also send promotional or marketing communications. You may unsubscribe at any time.

Booking and Reservation Information

Accommodation bookings may be processed through third-party booking platforms, channel managers, payment processors, or reservation systems.

Information provided during the booking process may be shared with those service providers solely for the purpose of managing reservations, payments, guest communications, and accommodation services.

These providers maintain their own privacy policies and security practices.

Cookies and Website Analytics

Our websites may use cookies and similar technologies to:

  • Improve website functionality
  • Remember preferences
  • Monitor website performance
  • Analyse visitor behaviour
  • Improve user experience

We may use services such as:

  • Google Analytics
  • Search Console
  • Advertising and remarketing tools
  • Website performance monitoring tools

Most browsers allow you to disable cookies through your browser settings.

How We Protect Your Information

We take reasonable steps to protect personal information from:

  • Unauthorised access
  • Loss
  • Misuse
  • Disclosure
  • Alteration
  • Destruction

While we implement appropriate security measures, no method of electronic transmission or storage can be guaranteed completely secure.

Sharing Information

We do not sell personal information.

We may disclose information to:

  • Accommodation and reservation system providers
  • Payment processors
  • Website hosting and technology providers
  • Professional advisers
  • Regulatory authorities where required by law
  • Emergency services where necessary for safety purposes

Information will only be shared where reasonably necessary for business operations or legal compliance.

International Service Providers

Some of our technology providers may store or process information outside New Zealand.

Where information is transferred internationally, we take reasonable steps to ensure that personal information receives comparable privacy protection.

Access and Correction

Under the Privacy Act 2020, you may request access to personal information we hold about you and request corrections if information is inaccurate.

Requests can be made using the contact details below.

Retention of Information

We retain personal information only for as long as reasonably necessary to:

  • Provide our services
  • Meet legal obligations
  • Resolve disputes
  • Maintain business records

When information is no longer required, it is securely deleted or anonymised where practical.

Third-Party Websites

Our websites may contain links to external websites.

We are not responsible for the privacy practices, content, or security of third-party websites and encourage users to review their privacy policies.

Changes to This Policy

We may update this Privacy Policy from time to time.

Any changes will be published on this page and become effective upon publication.

Contact Us

For questions regarding this Privacy Policy or your personal information, please contact:

Mercer Airport / Mercer Lodge

Email: office@mercerairport.co.nz
Phone: 09-232-6767

Website:

‍